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Shipping + Returns
At Keystone Modern Creative, we provide you great customer service including fast shipping! We strive to process and ship all orders with 1-3 business days. Any orders processed on the weekend will ship on the next 1-3 business days. You will receive an email notification once your order has been processed with a tracking number (if applicable).
Should you have questions or need to make changes to your order before it has shipped, please contact us by email using the website contact form.
Shipping Within Canada:
Free Shipping on orders $250.00+ (before taxes)*
Standard Shipping $16.99 on orders up to $199.99 (before taxes)
*Freight intensive items - Bolts of Batting/Interfacing/Fabric, Oliso Irons and Elna products may not be included.
Free Scheduled Pick Up at our location in Winnipeg at 7-851 Lagimodiere Blvd
All orders shipping within Canada with free shipping or standard shipping will ship via Canada Post and will have a tracking number. Orders should arrive within 3-7 business days depending on geographic location, unless otherwise stated by Canada Post.
If you have an order waiting to ship and want to add to it, please contact us by phone or email and we will do our best to accommodate.
Shipping To The US:
You will be provided with real time rates by Canada Post at checkout to choose from.
We currently only offer Tracked options for shipping to the US.
We normally ship within 1-3 business days. However, items held at Customs are beyond our control and may be held without notification.
Shipping does not include any customs fees, duties or taxes.
Keystone Modern Creative will fill out the customs forms with the value of the order and description of product.
International Shipping
You can select your shipping options from Canada Post at check out and select the best option for you. Please note that we are not responsible for any lost or stolen packages.
International Ground Shipping takes longer time than air shipments. All ground packages will ship without a tracking number. Estimated delivery times below are from the Canada Post Website.
Europe: 30-60 days
Australia 30 -90 days.
While it may cost a bit more, expedited service with a tracking number is your best option.
Lost or Damaged Packages
Keystone Modern Creative can not take responsibility for any packages that get lost or damaged in transit. If your package is missing, we will do our best to help you locate your missing order by contacting Canada Post with your tracking number. We are not able to offer refund or re-ship.
Refunds and Exchanges
Please contact us within 30 days of receiving your order if you are unhappy with your purchase. We want you to love your order! If there was a picking or cutting error, please let us know so we can make it right!
If you are unhappy with your purchase, we will work with you to facilitate a return as long as it meets the criteria below. We do not currently accept exchanges. Please contact us by email using the contact form on the website. In order for the return to be processed, all items must be returned to Keystone Modern Creative in Winnipeg MB at the customer's expense with all any packaged product unopened and unused. We do not accept returns or exchanges for fabric, precuts, patterns, rulers or kits.