At Keystone Modern Creative, we strive to provide you great customer service including fast shipping. We strive to process and ship all orders with 1-3 business days. Any orders processed on the weekend will ship on the next business day. You will receive an email notification once your order has been processed with a tracking number (if applicable).
Shipping Within Canada:
Free Shipping - all orders $125+ (before taxes).
Standard Shipping $13.99 on orders $50.00 - $124.99 (before taxes)
Letter Mail $4.99 on orders under 450g (two metres). Does not include tracking.
Free Pick Up at our location in Winnpeg at 7-851 Lagimodiere Blvd
All orders shipping within Canada with free shipping or standard shipping will ship via Canada Post Expedited Parcel and will have a tracking number. Orders should arrive within 3-7 business days depending on geographic location.
If you have an order waiting to ship and want to add onto it, simply select this option at checkout and email us or make a note in the order notes to add it to an earlier order for shipment.
All Aurifil orders require Standard Shipping as the spools are do not fit as Letter Mail.
Shipping to the USA
All orders over $125 CAD will ship for Free.
Small Packet ($ 9.95) Shipped via Canada Post Small Packet Air USA (no tracking number) and should arrive in 5-14 business days.
Orders 500g and under will qualify for Small Packet.
Large Packet ($14.95) - Shipped via Canada Post Expedited USA (with tracking number) and should arrive in 4-10 business days. Orders over 500g will qualify for Large Packet.
This does not include any time that your package may be held at Customs.
Shipping does not include any customs fees, duties or taxes.
Keystone Modern Creative will fill out the customs forms with the value of the order and description of product.
You can select your shipping options from Canada Post at check out and select the best option for you. Please note that we are not responsible for any lost or stolen packages.
International Ground Shipping takes longer time than air shipments. All ground packages will ship without a tracking number. Estimated delivery times below are from the Canada Post Website.
Europe: 30-60 days
Australia 30 -90 days.
While it may cost a bit more, expedited service with a tracking number is your best option.
Lost or Damaged Packages
Keystone Modern Creative can not take responsibility for any packages that my get lost or damaged in transit. We will do our best to help you locate your missing order that were sent with a tracking number but will not offer a refund or be re-shipped.
Refunds and Exchanges
Please contact us within 30 days of receiving your order if you are unhappy with your purchase. We will ensure that you are happy with your order! If there was a picking or cutting error, please let us know so we can make it right! If you are unhappy with your purchase we will work with you to facilitate a return. In order for the return to be processed, all items must be returned to Keystone Modern Creative in Winnipeg MB at the customer's expense with all fabric unwashed, uncut and any packaged product unopened. We do not accept returns or exchanges for patterns or kits.